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On Thursday, October 5, 2017 I visited American Eagle located at the Westfield Valencia Town Center (24201 West Valencia Blvd, Valencia, CA). The store looks very pleasant from the outside.
When I first entered the store, I noticed that there was one other individual shopping. I was not greeted right away until I went up to the counter to exchange an item that I had purchased some weeks ago. The employee who assisted me with the exchange was very helpful and friendly. After the exchange, I started to browse around. While I browsed around, I noticed right away that the store itself was clean and organized at the front.
Towards the back of the store, there was less organization. The area that needs some tidying up is the clearance area. There were jeans piled on the floor and shirts hanging off the racks. It looked very sloppy. Also, in the fitting room area there were clothes piled up on the floor. Piles of clothing on the floor can be a hazard to customers. While I continued to browse around, one of the employees asked me how I was doing and if I needed help finding anything. I asked her to help me find a pair of jeans in my size. Unfortunately, she did not find the jeans I wanted in my size and did not offer to check online for me, so I continued to look around.
Finally, I was ready to try on the clothing I had chosen out and stood by the fitting rooms. One of the employees was busy at the counter with another customer and the other employee was at the front of the store folding some clothing. I was waiting about 10 minutes for them to finally realize that I was waiting for a fitting room. The employee who was folding clothing at the front of the store came and opened the fitting room for me. In the past, they normally would ask how many items and my name, but this time I was not asked. Finally, I was ready to purchase the items I chose out.
I waited in line for about 10 minutes. One of the employees rang me up and I asked her if I can use my coupon. At first she was reluctant to the let me use it because I had already used the $15 off of $65, but I wanted to use the $25 off $100. She finally agreed that I can use it. I was a few dollars short from $100 before tax, so I asked her if I can continue to look around for one other item. I finally found an item that would meet the $100 amount. I went back to the front counter and waited another 10 minutes until the employees realized I had been waiting to purchase my items. I purchased my items and was able to use my coupon. Overall, my visit was great, but in my opinion the employees should spend more time tidying up the clearance area and pay attention to when someone is waiting to get into the fitting rooms or pay.
The outside of the store & the parking lot were very clean & tidy, including windows. I saw no litter at all the shared parking in the shared lots/stores. To me the layout was typical shopping center! But the stores layout itself was inviting, both ends of the store were entrances. Windows clean & signage for current trends & sales in place & in the stores entrances when walking in doors.
Labeling seemed to be clear, easy to read at first but as I was walking around it was clear it wasnt. For example...a rack that had a 20% off sign to me this meant the entire rack but actually it was just one section of that 4-way. If the tags said different I’d understood but nope!! This was all over the store, for me to give a accurate review I walked the store first taking mental notes of the setup, signage and employees. The more I walked the more confused I became on what was on sale, how much ect..!! The couple of exceptions were the tables as you entered, jewelry was in excellent shape & the half wall right in front of the registers perfect. I didn't notice any gaps in the clothing or anywhere else, if anything it was the complete opposite, most of the 4-way racks were so full I had to push open a space to see items, sizes and price tags. Yes the floors in many places had garments underneath. Espically the main clearance section WOW!! Stuffed and a tiny space. Very hard to navigate and that for me was a huge disappointment!!
I'm a clearance/sales shopper by blood. I'm on a very strict budget. I haven't bought new clothes for myself in over a year. So being able to get new was very exciting!! Then that excitement turned into another disappintment. Nothing I saw in that entire mess of stuff was worth the price of digging for it. So I left the section with nothing. Next I went back to women's jeans. I wear a 00 or 0, in most brands. So jeans are hard to find being on a budget and my size. I usually shop in young women's or I’ve even worn girls. And yes another let down. That's when I went for an employee and by this point it was an hour into my being there. I found or saw a young woman loaded down with clothes.she looked unhappy and young. When I was in retail there was a “10-foot” rule, if we saw a customer with a look of confusion while shopping then we approached slowly, assessed the situation, smiled and ask nicely if they needed help? But I guess OLD NAVY doesn't believe in that rule! So..I asked her for help!! She said she would and dropped everything in a basket and followed me to jeans. I simply asked, “Why are 90% of the jeans cut off at the bottom?” She simply replied, “Its the trend right now. With capris in and summer here.” Then she turned around and went back to what she was doing. But so far no helpfulness or friendliness came my way. And to be honest employees like that or even the ones that worked for me when I was a store manager either got written up, hours cut and or terminated but for the her benefit she could have had an issue at home or wherever and simply wasn't happy. Also, i forgot to include that my boyfriend was with me. He gave me his opinion and it was the same as mine.
The men's section was just as bad and he also included the changing room on the wall was pilled up. He also said the 4-way racks were as mixed and full. And not marked, except for the orange tags in the clearance. He was also looking for jeans. He left with no jeans simply because 95% were skinny and none his size. We got to the registers & I liked at the time, it was 03:10pm and 3 customers were in front of me and one was my boyfriend. There were 2 cashiers and neither seemed,at a glance, happy to be there. Seven minutes at 03:17pm I was checking out. This cashier was very happy, young and helpful. She asked if I wanted a CC for more off, I declined and we left.
Personally I was disappointed because of the jeans being cut off and the clearance section impossible to shop! As far as the items I purchased, one of the shirts I thought was a med was actually a large. The coconut body perfume spray I picked at the last minute so we didn't have to drive back made me neck red and the worst part...OMG was $12.00!! Not ever in my life time would I spend that much on perfume. I also got a silver necklace, at the time I thought I could add my silver K I have to it but it didn't work. Again, the cashiers from a distance looked unhappy but once there checking out she was very helpful and friendly so I left feeling better than going in. My impression is, the outside was great, clean and welcoming. The cashiers are friendly and helpful, could smile more. The rest of the store let me know that this is why I stop online!! Overall I would give my experience a low 1
My name is Stephanie and I was chosen to be a secret diner at Texas Road House, which is located at 1381 S. Danville Dr., Abilene, TX. When my husband and I arrived, the parking lot was extremely full of cars however the wait for a table was pleasantly short with a wait of only 7 minutes from the time we walked through the door and checked in.
Once they called our name, we had a friendly hostess show us to our table and she brought us some fresh rolls with cinnamon honey butter as we waited for the waitress. We waited about 2 minutes from the time we sat down for our great personality waitress named Leecia. Once at the table she took our drink orders and pointed out some appetizers to look over while she grabbed the drinks. When she came back with the drinks, we ordered the fried pickles and she asked if we needed more time for the main dishes, we declined and ordered at that time.
As we waited it was only about 6 minutes wait time for the fried pickles appetizer and when they were brought to the table they were crispy and flavorful. For my main dish I ordered the 8 ounce sirloin that came with two sides. I chose a house salad with ranch dressing and no tomatoes and the steamed vegetables which consisted of broccoli & carrots. My house salad was brought out a couple of minutes after the pickles. The salad tasted fresh and was sent out just the way I ordered. We did not have a long wait for the main course probably just 4 minutes wait after the appetizer.
So when she brought out our dishes and set them before us she kindly asked that I cut into my steak and make sure it was cooked to my liking, it was perfect. The veggies were also steamed very well so they were soft and tasted very delicious. As we dined our waitress checked on us every time she got near our table and removed dishes out of our way which was nice. She also asked if we would be interested in dessert and showed us on the menu what they offered. After patiently waiting for us to decide, we chose the New York style Strawberry Cheesecake. As she left the table to place the order, we finished what we could on our plates.
When she brought the dessert out 5 minutes later we indulged in a couple of bites of this tasty dessert but ended up having to ask for to-go boxes because we were too full and she happily obliged. I would rate Texas Road House 5 out of 5 stars, the food, staff and atmosphere were awesome. I would recommend this restaurant to all my friends and family. This is a great restaurant for all occasions and I will definitely be going back a lot more. Thank you US Mystery Shopper for choosing me to be a secret diner at Texas Road House!