I was lucky enough to be chosen to be a secret shopper and my store was Old Navy! The store I shopped at is located at 2575 Town Center Blvd N. Sugarland, Texas 77479. Upon arriving at the shopping center, the store front and parking lot was clean of any debris and looked welcoming. Walking up to the front door, there was huge sign signaling a weekly sale, it is very noticeable and looks nicely made.
The layout of the store is of course by gender, has a shoe and purse section, and a children’s section. They also have jewelry located right by the shoes and purse section. Everything looked nice and orderly, there were no shelves that were empty, no big gaps between clothing on racks, and the clearance section was also in an orderly fashion. I have seen many clearance racks in my day and sometimes they look like a horror, but this one was great! Every garment was sized together as well, which is rare for clearance racks.
I approached an employee and asked where the belts were located, she was very friendly and walked me to the section that held the requested item. I went to the checkout lines at 12:24, and I was the third person in line. There was only one cashier at this time and the customer who was at the register was returning items, or maybe getting refunded, not exactly sure but after about 9 minutes of waiting, another employee came and opened up another register. The customer in front of me had an exchange, so I was still waiting for a few minutes before my turn.
I checked out at 12:46, the cashier was very apologetic and quite friendly. She did not ask to help with my packaging but I only had two light bags so no help was needed. My total wait time from walking up to the checkout line, to completing my purchase was 22 minutes. The wait was lengthy, but a few customers ahead of me had returns and refunds so that is to be expected.
I ended up purchasing 2 shirts and spend the rest on facial items, some make-up, and body sprays. The shirts were thin in material, but that seems to be the style these days. I was not impressed at the styles, though. Some of the clothes were not of my taste but does seem to be in tune with what other shops are selling. I really didn’t find many items of clothing that I liked at all, but that is just my taste. The prices of some of the tops seemed a bit much for not much material or for material that was very thin and I noticed the jeans were also pricey for jeans that were just plain. As far as being impressed, I do have to say the cleanliness and organization of the store was great. The employees were friendly and helpful as well. I would rate this store a 3 out of 5, being there wasn’t much of an selection of clothes, they all sort of looked alike. Also, the shoes were all the same style, just different colors, same with the boots. They were all short boots, some with frills and some not but all ankle boots. The selection of clothes and shoes were limited at best.
