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I reviewed the Ulta Beauty Store in Fairview Heights, IL. The store was welcoming and inviting. There was some litter in the parking lot, but it wasn't a whole lot. Inside the store there just seemed to be a lot to take in all at once, the layout was organized, but it just seemed cluttered and very close together. I didn't really notice any special offers except the clearance shelf, which was the first thing I saw walking into the store. It was all just thrown together in small buckets, not very organized, so I chose to skip that aisle. Also, I did purchase a shampoo and conditioner. The sign said that they were buy 1 get 1 half off, but it had additional labels stating that select shampoos and conditioners were on clearance as well. However, upon checking out, I found out they were not on clearance. Only buy 1 get 1.
There was just so much to take in, its almost overwhelming. There were a few bare shelves, but not really any gaps. The staff at the store were all very helpful, attentive, cheery, and willing to help. One woman on the staff approached me to show me a brand new line of mascara that benefit had came out with. She was very knowledgeable about the product and her sales pitch was good. I did end up buying the mascara, and I wouldn't have if she had not approached me with it. There was a lot of people visiting this store. The lines never really consisted of more than 5 people at a time, and there was plenty of staff to assist with checking out. I only stood in line for May be 2 to 3 minutes. The cashier was very friendly, she offered and signed me up for their rewards program. I had more in my basket than I intended on purchasing, she helped me decide what I would buy, and took the items I chose not to buy without any issues or complaints.
All the staff members welcomed customers with a genuine smile and a greeting, and held conversation throughout the whole check out experience. I absolutely love the ULTA beauty stores. They have everything you can imagine to make a woman feel beautiful and complete. I do feel as though items there seem to be pretty pricy, but they also have good quality products. So I suppose its worth whatever money you would spend there. I would rate my overall experience at ULTA a 4. I would have given it a 5, but I just feel like the building was much to small for all of the products and services they carry. I think that if things were a little more spread out, that it wouldn't feel so overwhelming. I was impressed by the amount of employees on 1 shift. There was a staff member at a minimum, in every other aisle to assist you if you needed help. This is the first mystery shop/ review I have ever done. I had so much fun doing it, and I am enjoying the products I purchased. Thank you so much for giving me this opportunity, and I would love to do more mystery shops in the future.
My store location was inside JCPenney at 11534 Parkside DR Farragut TN 37934-1975. I wanted to add that the store was completely clean with no trash around. The layout of the store was great, all products of each manufacture was in the same location which is super effective. The special offers were where clear an gift packages where amazing and the labels were clear. There actually were no gaps on the shelves or rails.
The staff was excellent they helped me right off the bat amazing customer service. When I finished shopping there was no one in front of me and she provided me with the special items, also I signed up for a beauty insider account and JCPenney credit card which gave me 20%off which she explained in detail and I got offered a gift package which is in the pictures I sent.
My products I purchased was amazing, I absolutely love each product. I would have to rate my experience a 5 excellent, they provided me with Amazon customer care an miss Chelsea that took care of me did amazing she made sure I was happy with the color an if I was not she made sure she kept trying. Thank u for selecting me as a mystery shopper!!!
I was a mystery shopper for Applebee’s. I visited the location at 4690 N Patterson Ave, Winston-Salem, NC. We arrived around 6:30 PM on a Thursday evening. It was already dark when we arrived, but from what I could tell the parking lot was clean and well lit. There was ample parking available. The sidewalks were clean and free from debris.
The entry way was clean as far as the glass doors and the floor. They were not extremely busy when we arrived, so we were seated immediately. Our hostess was polite and friendly. She was well groomed. She informed us of who our server would be, and handed us our menus. We waited approximately 5 minutes for our drink order to be taken.
The beverages arrived within 4 or 5 minutes. Our server was friendly, but distracted. We had to wait another 10-15 minutes for our order to be taken. That surprised me, because it wasn’t that busy. Once she came to take our order, she was very knowledgeable of the menu. She made helpful suggestions as we placed our order. It took about 12 minutes for our appetizer to arrive to the table. We had the beef nachos. They were loaded down, yummy. I thought that was unusual for the price, but loved it. We also had some boneless wings that were very tasty. They let us split it so that we could order them 2 different ways. My husband had his half spicy and I had my half bbq. They were well worth the money.
Our main dishes arrived 13-14 minutes later. My husband ordered the ribs, which he said were absolutely delicious and tender. They must have been real good, because he used a lot of napkins. I ordered the butchers meat and potatoes. The steak was so tender and juicy. I would suggest giving this dish a try. Before our food arrived, we were delivered another tables food. This happened twice, but we finally got ours. The food was very good. For dessert we had the blondie. I had never tried one of these before, and enjoyed it tremendously. The staff made us feel welcome, and were mostly attentive. Our waters were empty for several minutes before being refilled. This happened twice. Extra napkins were offered.
Overall the food was great. The service was a bit off, but maybe they were short staffed on this night. I would not have a problem recommending this to a friend or taking a friend here to eat. I was also pleased at how clean the restroom was. We were seated at a table in the bar area. It was clean. There were 12 televisions in the area, and there was a variety of sports and news going on. As far as the menu goes, there were a lot of different selections. There was something for everyone. They offered steak, chicken, pasta, burgers, vegetarian dishes, several appetizers, desserts, and a few side dishes. The ones that we ordered were very good. We already have some new ones picked out that we would like to try next time.