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My name is Nichole and I was selected to do a mystery shop at Old Navy and I chose to visit the Old Navy Outlet at the Oklahoma City Outlet Mall in Oklahoma City, Oklahoma. I got there before their nine oʼclock opening time so I could kind of look around outside and scope out the layout. The store was very well organized. All the clothes were very neatly folded and arranged. Nothing was askew. There were not any gaps or empty places on the shelves or on the racks. The shop was laid out and arranged in a
manner that made it easy to move around and find things in. All the clothes were labeled well with the prices and stickers. Also, the shelves and racks were labeled exceptionally well with the price discounts. The discount and sale signs had bold writing making them easy to both notice and read. The only thing I noticed even slightly off about the storeʼs appearance was that just a couple of the inside areas had a bit of paper on the floor. I asked one of the associates what had happened and she explained to me that
there had been an inventory the night before. The other associate was actually sweeping the whole time I was there. I was looking for some very specific items, and even though I knew where they were, I asked the young lady named Aubrea for help. She took me straight to the item and went completely out of her way to help me with finding a size that fit and looking for another pair of the jeans too! The young lady who was sweeping the floor, her name was Shelby, actually stopped and began to help as well!
I felt very special and well attended to! We were having such an animated, pleasant interaction, that another guest in the store actually came over to chat about our opinion on the items that she was purchasing! Shelby also helpfully directed me to a pricing scanner on the wall to help me determine the percentage price differential of the items I was interested in, which made staying within the one hundred dollar budget on my US Mystery Shopper gift card much easier. Both of these young women went totally out of their way to
make sure I had a great experience and I did. I was also struck by the quality of the material of not only the items I purchased, but also of several items I looked at. They were all very soft and comfortable. They seemed very well made. The stitching was all even and sturdy, with no loose threads. Even the sweaters had a very good feel about them. The dressing area was well lit and had mirrors set up in good positions for viewing yourself while trying on the merchandise. Also, the rack for returning the
items that didnʼt fit was easy to find and easily accessible. I tried on the items and took the ones I was purchasing to the front desk to see if she would hold them for me while I continued to shop. Aubrea was more than happy to help and set them behind the counter. When I was ready to check out, there was only one person ahead of me in line, so I only waited about a minute and a half. Aubrea was behind the register and was already pulling out my merchandise when I walked up. We began talking and laughing and
found out our middle names are the same with the same unusual spelling. She asked me if I needed anything else or if I needed any help with anything. I will definitely go back to this Old Navy location. I give them a rating of 5 only because 5 is as high as I can go.
When I started this shop, I loved the way the outside was decorated, and it was super clean. Upon entering, along with thinking that the place where the carts and baskets needed a good sweeping, I noticed the store was somewhat busy, but there was still plenty of room to move. All the odors in the store were in the right places. You couldn’t smell the fish from across the store (means REALLY fresh fish)...speaks highly of their product. This is a plus. I also noticed the lighting level was just right. It was not hard on the eyes. The whole place gave me a warm and homey feeling. I looked at the floors on each aisle, and while there was some litter, it was not an exorbitant amount.
The thing I DID notice was how polite and friendly associates were to the customers. They were all smiling and more than one approached ME to see if I needed anything. I asked an associate where the craft beers were located and instead of just pointing, he lead me to them. The same associate later asked if I needed anything else. The find of the trip was the IPA made by Westbrook. It was great to see that they had all of the beers Westbrook is currently brewing in Mount Pleasant. However, the Westbrook had to go in the freezer when I arrived home, as it wasn’t cold enough. The Bud Light packaging was damaged, but not dangerous. Although I didn’t purchase wine, the pricing would give Trader Joe’s two-buck-chuck run for their money. In fact, I was easily able to see specials on various products. There was also an appropriate selection of fermented dairy product. This is something you don’t see in other stores. Even though the amount of brands of kombucha could be higher, they had all the flavors of the brands (Kevita, as an example) that they do carry, more than I’ve ever seen.
There were some gaps in products on the shelves, but I saw more than one associate re-stocking while I shopped. The ice cream had the worst, but that is understandable(it's ice cream)The fabulous thing about this is that the stockers weren’t in anyone’s way. Nothing that the stockers did caused any type of inconvenience to the customers. The wait at the till was about 40 seconds with one person in front of me, just enough time for me to get my items on the belt. The cashier (Logan) was friendly and funny, and the little lady (also funny) bagging the groceries went and traded a tester I accidentally picked up for a fresh bottle. I would name more names, but the tags were hard to read, and I didn’t want to be obvious. After the sale, Logan asked if I needed any ice to keep my ice cream and frozen products from melting (awesome) and finished packing the groceries.
What impressed me was the amazing variety of products. Just the personal product section was amazing for the size of the store, although in the frozen food section, brands I was looking were either not there, or not easy to find. The whole experience was extremely pleasant, and I will definitely shop there again. My only other suggestion is more pet supplies for cats. I give them a 4, but if it was allowed, I’d give them a 4.7. Well done.
My store location was inside JCPenney at 11534 Parkside DR Farragut TN 37934-1975. I wanted to add that the store was completely clean with no trash around. The layout of the store was great, all products of each manufacture was in the same location which is super effective. The special offers were where clear an gift packages where amazing and the labels were clear. There actually were no gaps on the shelves or rails.
The staff was excellent they helped me right off the bat amazing customer service. When I finished shopping there was no one in front of me and she provided me with the special items, also I signed up for a beauty insider account and JCPenney credit card which gave me 20%off which she explained in detail and I got offered a gift package which is in the pictures I sent.
My products I purchased was amazing, I absolutely love each product. I would have to rate my experience a 5 excellent, they provided me with Amazon customer care an miss Chelsea that took care of me did amazing she made sure I was happy with the color an if I was not she made sure she kept trying. Thank u for selecting me as a mystery shopper!!!