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I love shopping in Forever 21. Recently they changed some of the logos onto XXI, which is 21 in roman numeral. Unfortunately, where I live, there aren’t any close stores around. The closest store is about 45 minutes away in a mall. Because of that, shopping at Forever 21 is very rare. Most of the stores are near the Denver area, and I live near to Colorado State University in Fort Collins. I am hoping and wishing that they open a store closer in my area instead of driving 45 minutes away to get to the nearest favorites store.

The shop I went to was in the mall of Flat Irons, Broomfield, Colorado. The address to this is, 51 W Flatiron Crossing Drive ANC04, Broomfield, CO 80021. When parking and first entering Forever 21, it was very clean inside and out. You can tell that they’ve kept it clean for all the customers. The layout of the inside was wide and big. They sorted the clothes out by style, and had a little section for men and for women that were a little bigger. They had a big sale the day I went in, the signs were clear, and the clearance was also shown above the racks. Most of the shelves and rails were full of clothes, almost too a point where it was a little difficult to take the clothes out and see them, and put them back.

I went around the afternoon during a weekday, so there weren’t as many workers, because it wasn’t as busy as it would be on a weekend. The lady that helped me with finding my clothes was so sweet, and friendly. She quickly took me to the section of dresses I asked for, and then told me to have a great day and if I needed anything else, she would be around the section.

After gathering all the clothes, I could find that interested me, I went my way to the dressing room to try on the clothes. There it was a little more unorganized with clothes that haven’t been put away with racks stuffed. One of the workers helped me into the dressing room and informed me of their policy of only having a max of 6 pieces of clothing in with you.. She then continued to tell me that I could put my extra clothes on a hook outside of the dressing room door, and whenever I was ready, I could bring the clothes in.

When finished shopping around the store and had an arm full of clothes, I made my way to the front desk. There was only one cashier available, but it wasn’t busy. She was very respectful and kind, made small talk, and let me know that all sales I picked out are final. It took only about 10 minutes, but she was fast. Overall, I would say that my experience was a very good. The quality of clothing I picked were cute and also very warm because it’s almost winter. The store I would rate is a 5 out of 5. Very clean, friendly staff, and they follow all policies and procedures. It was very refreshing.

On Thursday, October 5, 2017 I visited American Eagle located at the Westfield Valencia Town Center (24201 West Valencia Blvd, Valencia, CA). The store looks very pleasant from the outside.

When I first entered the store, I noticed that there was one other individual shopping. I was not greeted right away until I went up to the counter to exchange an item that I had purchased some weeks ago. The employee who assisted me with the exchange was very helpful and friendly. After the exchange, I started to browse around. While I browsed around, I noticed right away that the store itself was clean and organized at the front.

Towards the back of the store, there was less organization. The area that needs some tidying up is the clearance area. There were jeans piled on the floor and shirts hanging off the racks. It looked very sloppy. Also, in the fitting room area there were clothes piled up on the floor. Piles of clothing on the floor can be a hazard to customers. While I continued to browse around, one of the employees asked me how I was doing and if I needed help finding anything. I asked her to help me find a pair of jeans in my size. Unfortunately, she did not find the jeans I wanted in my size and did not offer to check online for me, so I continued to look around.

Finally, I was ready to try on the clothing I had chosen out and stood by the fitting rooms. One of the employees was busy at the counter with another customer and the other employee was at the front of the store folding some clothing. I was waiting about 10 minutes for them to finally realize that I was waiting for a fitting room. The employee who was folding clothing at the front of the store came and opened the fitting room for me. In the past, they normally would ask how many items and my name, but this time I was not asked. Finally, I was ready to purchase the items I chose out.

I waited in line for about 10 minutes. One of the employees rang me up and I asked her if I can use my coupon. At first she was reluctant to the let me use it because I had already used the $15 off of $65, but I wanted to use the $25 off $100. She finally agreed that I can use it. I was a few dollars short from $100 before tax, so I asked her if I can continue to look around for one other item. I finally found an item that would meet the $100 amount. I went back to the front counter and waited another 10 minutes until the employees realized I had been waiting to purchase my items. I purchased my items and was able to use my coupon. Overall, my visit was great, but in my opinion the employees should spend more time tidying up the clearance area and pay attention to when someone is waiting to get into the fitting rooms or pay.

Hi my name is Melissa, the secret shopper for Sephora this month. US Mystery Shopper sent me a $100 dollar gift card, which was awesome. I was able to buy 4 things from Sephora which were the urban decay total perversion set, urban decay all nighter liquid foundation, Sephora beauty amplifier & a sephora matte perfection powder foundation.

1st one the urban decay perversion set came with a full size of mascara & eyeliner. I loved the mascara but was disappointed with the 24\7 eyeliner. It's shows it to be a full size product but it isn't. I've tried every way possible to get it to twist up but it doesn’t so the little bit you see is all you get. Second product is the Urban Decay all nighter liquid foundation. Now I LOVE THIS FOUNDATION! Not only does it stay on through the night but it leaves no traces of makeup on your pillow. It covers so good and makes your skin look smooth & beautiful. The third product is the Sephora beauty amplifier.. I LOVE THIS TOO! This stuff is amazing, you can use it as just a all day glow or under foundation. It makes your skin glow through the foundation and looks amazing with this. Last but not least is the Sephora matte perfection powder foundation. I'm very disappointed in this. It came crushed but I was able to use it once before it went everywhere & I loved it! Made my face so soft & smooth. Just wish they would make it right & send a new one.

All in all I loved everything I got! Thank u sephora for the chance to be your secret shopper, feel free to send more my way. Once again thank you so much for this amazing opportunity..