Become a Mystery Shopper today

I had the pleasure to visit the forever 21 store at skyview mall in queens, New York . The store is one floor and small . They carry clothes for guys and girls and young girls. As soon as I came in one of the associates came up to me offering a shopping bag. I asked a staff member for help about my gift card amount and very kindly she told me to go to the cashier. When I went to the cashier to ask the girl was very nice she took her time and was smiling.

The store was clean, I actually made a mess due to my baby dropping and spilling his cereal and I got one of the associates to help me out and clean. She was nice, I asked her for a broom and we picked up the mess and she was nice. She didn’t have an attitude for the mess. I asked for pijamas because I only saw one small rack and she showed me more racks and big rack was on its way of new merchandise .

The store has two entrances, one is on the side and you there you have men clothes to the left and girls to the right. The main entrance you come across a big jewelry, bag and shoe section. They have plenty of variety for jewelry and make up supplies. A quarter of the floor in the middle you can find shoes and bags. The store had a sale and there was a big red poster with a sale sign and small posters around the store showing the discount and bargains. They had a buy one and 50% for the skirts. They were no gaps in the rails . The store had a small section for long skirts and the rack was full of clothes to choose from and they carry don’t deferent colors and style. They had many summer prints available.

I shopped for about 30 minutes and when I went to pay no one was in front of me and the same girl that help me before was there to help me. She took her time about 3 minutes . She went over my items and since I got two undergarments and jewelry she explain me how that’s final sell. She packed everything nice and told me how I have still 27 cents in my gift card. I bought eight things and they feel and look like good quality items . I bought a beautiful floral skirt that looks very chic and the material and color are gorgeous.

My experience was great I found beautiful things and things that I was looking for . I had the pleasure to find good associates that help enhance my experience. Also the fact that I did not had to wait on line to check out. I would definitely go back to this store , because even though it is small they have a good stock on merchandise and a lot of beautiful and trendy things to shop for. Thank you US mystery shopper for this opportunity .

The outside of the store & the parking lot were very clean & tidy, including windows. I saw no litter at all the shared parking in the shared lots/stores. To me the layout was typical shopping center! But the stores layout itself was inviting, both ends of the store were entrances. Windows clean & signage for current trends & sales in place & in the stores entrances when walking in doors.

Labeling seemed to be clear, easy to read at first but as I was walking around it was clear it wasnt. For example...a rack that had a 20% off sign to me this meant the entire rack but actually it was just one section of that 4-way. If the tags said different I’d understood but nope!! This was all over the store, for me to give a accurate review I walked the store first taking mental notes of the setup, signage and employees. The more I walked the more confused I became on what was on sale, how much ect..!! The couple of exceptions were the tables as you entered, jewelry was in excellent shape & the half wall right in front of the registers perfect. I didn't notice any gaps in the clothing or anywhere else, if anything it was the complete opposite, most of the 4-way racks were so full I had to push open a space to see items, sizes and price tags. Yes the floors in many places had garments underneath. Espically the main clearance section WOW!! Stuffed and a tiny space. Very hard to navigate and that for me was a huge disappointment!!

I'm a clearance/sales shopper by blood. I'm on a very strict budget. I haven't bought new clothes for myself in over a year. So being able to get new was very exciting!! Then that excitement turned into another disappintment. Nothing I saw in that entire mess of stuff was worth the price of digging for it. So I left the section with nothing. Next I went back to women's jeans. I wear a 00 or 0, in most brands. So jeans are hard to find being on a budget and my size. I usually shop in young women's or I’ve even worn girls. And yes another let down. That's when I went for an employee and by this point it was an hour into my being there. I found or saw a young woman loaded down with clothes.she looked unhappy and young. When I was in retail there was a “10-foot” rule, if we saw a customer with a look of confusion while shopping then we approached slowly, assessed the situation, smiled and ask nicely if they needed help? But I guess OLD NAVY doesn't believe in that rule! So..I asked her for help!! She said she would and dropped everything in a basket and followed me to jeans. I simply asked, “Why are 90% of the jeans cut off at the bottom?” She simply replied, “Its the trend right now. With capris in and summer here.” Then she turned around and went back to what she was doing. But so far no helpfulness or friendliness came my way. And to be honest employees like that or even the ones that worked for me when I was a store manager either got written up, hours cut and or terminated but for the her benefit she could have had an issue at home or wherever and simply wasn't happy. Also, i forgot to include that my boyfriend was with me. He gave me his opinion and it was the same as mine.

The men's section was just as bad and he also included the changing room on the wall was pilled up. He also said the 4-way racks were as mixed and full. And not marked, except for the orange tags in the clearance. He was also looking for jeans. He left with no jeans simply because 95% were skinny and none his size. We got to the registers & I liked at the time, it was 03:10pm and 3 customers were in front of me and one was my boyfriend. There were 2 cashiers and neither seemed,at a glance, happy to be there. Seven minutes at 03:17pm I was checking out. This cashier was very happy, young and helpful. She asked if I wanted a CC for more off, I declined and we left.

Personally I was disappointed because of the jeans being cut off and the clearance section impossible to shop! As far as the items I purchased, one of the shirts I thought was a med was actually a large. The coconut body perfume spray I picked at the last minute so we didn't have to drive back made me neck red and the worst part...OMG was $12.00!! Not ever in my life time would I spend that much on perfume. I also got a silver necklace, at the time I thought I could add my silver K I have to it but it didn't work. Again, the cashiers from a distance looked unhappy but once there checking out she was very helpful and friendly so I left feeling better than going in. My impression is, the outside was great, clean and welcoming. The cashiers are friendly and helpful, could smile more. The rest of the store let me know that this is why I stop online!! Overall I would give my experience a low 1

Hello, Schantell here

I won a Fashion Nova voucher totaling $100 dollars and was required to do a review.

First I want so say thank you for the opportunity and the voucher! It is greatly appreciated and I love each and everyone of the items I purchased! They fit perfectly and the material of each lived up to my expectations as usual (I’m addicted to shopping on Fashion Nova, never disappoints)

I won the gift card online so I can only speak on my experience there, the customer service is always informative and speedy as I was unable to send in my review on time because of the fact that I live in Jamaica and the shipping would take longer than it would if I was located in the U.S, I had sent a email notifying that and was given an extension shortly after sending the email which I was very grateful for!

First item is the ‘Work The RunWay’ maxi dress in mint. I ordered in a small and it fits perfectly! It has double spilts at both sides and the flare at the bottom is just right if you want to feel like a little girly girl. I found it in the sale section for $19.98.

Next we have the ‘Sealed With A Bow’ jumpsuit in the color Fuchsia in small. It was a little long but that’s how I like wearing my Jumpsuit’s, when they’re long I can always pair them with a cute pair of heels. This jumpsuit Hugged all the right places and didn’t show too much, it was just enough to appeal to the eye and perfect to wear to a wedding or a brunch.

This too was in the sale section for $15.00.

Third item on the list is the ‘Sprung On Love’ floral romper in a size small. When I say I love this little romper! It hugs my bust and flares off at the sleeves and bottom half so it also looks like a dress which I love! Can be worn with a cute pair of wedges. Cost was $20.00

Next we have the ‘Fun Don’t Stop’ maxi dress in mustard in small. My favorite part of this dress is the detail at the top, it’s super simple but then the little embroidered flowers around the top lining just gave it a pop! 

Cost was $20.00.

Fifth item on the list is the ‘Welcome To The Jungle’ romper in a small. I picked this to be a part of my purchase because it’s like having 3 different rompers in one! It’s can be tied in a number of ways to look like it’s the first time you’re wearing *hint hint* definitely a fav.

Cost $17.00

Last but my all time best pick! The ‘Dinner On The Beach’ maxi dress. Let me tell you this dress was beyond my expectations! It fits perfectly, I got an extra small because I wanted it to hug and it’s already a lot of material so i wanted it to fit just right which it does! The split at the side is perfect, the sleeves are perfect and the length is perfect! It’s just perfect you know? Haha. 

The cost is $49.99.

My total was $141.97

I used the ‘hurry30’ for an extra 30 percent off.

And the $100 voucher so I paid 0.00.