US Mystery Shopper Privacy Policy

 
This Privacy Policy (together with our Terms & Conditions) sets out the basis on which your information is collected, processed and shared. The scope of this privacy policy extends to those rights that Californian users have under the California “Shine the Light” Law. 
 
For your information, this website usmysteryshopper.com (hereafter the “Site”) is operated and wholly owned by Submission Technology Ltd., registered in England with the company number 4456811. Submission Technology, Ltd. and its affiliates ("ST", "we" or "us") protects your information. ST will not share your information in ways different from what is described in this privacy policy unless you authorize us to do so. 
By accessing and using the Site and the content on our Site (collectively, “Offers”), you agree to the terms of this privacy policy. If you do not agree to and accept these terms in their entirety, please do not use or visit the Site or participate in any promotional offer. 
 
HOW WE COLLECT INFORMATION
 
Here are some of the ways we collect Information from users:
 
• Registration forms, surveys and offers if applicable;
• By tracking users’ online behavior on our Site;
• Emails, telephone calls and other customer service or other contacts with users;
• Through the use of “cookies” (small text files placed on a user’s computer that track online behavior), single-pixel GIF image files (also called “web beacons”) and other technological means (collectively, “Cookies”) placed by us and our third-party marketing partners; and
• Information provided to claim a reward from an Offer.
 
The information we collect enables us to personalize and improve our services, and to allow our users to set up a user profile and engage in other activity via the Site.
 
INFORMATION WE COLLECT ABOUT YOU
 
We collect Personally Identifiable Information (PII) when you register as a Site User or otherwise choose to provide your personal information to us. PII is any information that can be used to identify or locate an individual (e.g. Name, date of birth, postal address). We are committed to ensuring the privacy of your data, as such, we store all of your information securely. 
 
The information that US Mystery Shopper collects includes:
 
• Name                                  
• Postal address                                 
• E-mail address
• Cell phone number           
• Gender and date of birth
• IP address                           
• Survey responses                            
• Device ID & location
• Browser user agent          
• Referring URL
 
By submitting your telephone number, you agree that you are providing “prior express written consent” within the meaning of the Telephone Consumer Protection Act (“TCPA”), and you therefore consent to receive telephone calls, including artificial voice calls, pre-recorded messages and/or calls delivered via automated technology including text and SMS messages to the telephone number(s) that you provided us and the third parties that you provided them to. By agreeing to this Policy, you are obligated to immediately inform us if the telephone number that you provided us changes.  
 
HOW WE USE YOUR INFORMATION
 
We use your email address to notify you about certain offers, occasionally that will include 3rd party offers (collectively the “Offers”), other opportunities and general updates if you have opted-in to receive them. Emails are sent only to US Mystery Shopper users who have chosen to receive them (opted-in) or who have completed a transaction on the Site. At any time, you can notify us to opt-out from receiving these emails (See “Opt-out” section below). In addition, we keep a record of your transactions and anything you have opted-out of receiving to ensure we do not contact you with offers again.
 
When registering with the Site, you may be presented with an offer placement or offer pages displaying one or more special Offers from Advertiser Clients. To select an Offer, simply click on the box or “yes” button adjacent to the Offer, or otherwise select a positive response in the manner indicated. You can select some of the Offers presented to you, all of the Offers, or none of them—it’s entirely up to you. If you select Offers, we may invite you to provide more information by typing directly into a form provided in the Offer.
 
By selecting an Advertiser Client’s Offer, you authorize US Mystery Shopper to pass any information we have about you, including your personal information, to that Advertiser Client. We strongly encourage you to review the privacy policies of each applicable Advertiser Client before selecting Offers. US Mystery Shopper does not control the use of your personal information by Advertiser Clients.
By using this Site or selecting one or more Offers on an offer placement or offer page, (1) you consent to the collection, use and disclosure of your personal and non-personal information as described in this Privacy Policy and the privacy policy of the Advertiser Client, and (2) you agree to be bound by the terms of this Privacy Policy. If you do not consent and agree to the practices described and terms of this Privacy Policy, you may not access this Site or select any Offers.
 
We further use your information collected via this Site to:
 
• Enhance, modify, personalise or otherwise improve our services/ communications for the benefit of our users;
• Fulfill an Offer or Promotion;
• Maintain suppression or opt-out lists that we may share with third-parties so that a user is not contacted when the user has asked not to be;
• Provide customer service and respond to inquiries;
• To identify and prevent fraud;
• Augment information by supplementing it with data from other sources to determine the effectiveness of promotional campaigns and advertising; 
• Track online behavior to tailor advertising and other marketing purposes;
• Make telephone calls and send text messages to users with information and offers, provided the user has consented to be marketed to in this manner;
• Respond to legal inquiries, or to establish or exercise our legal rights or defend against legal claims or when we determine it is necessary to comply with applicable laws or regulations; where permitted by applicable law, we will provide you with an e-mail notice, and opportunity to challenge the applicable subpoena/request prior to disclosure of any Information; and
• Assist with Site operation and other communication services, share information with third-parties, including our vendors and contractors.  
We will use commercially reasonable efforts to limit use of the information by these third-parties as necessary for the purposes set forth above.   
 
CHILDREN
Users of our Site are required to be at least 18 years old, and any user under 18 is not an authorized user. COPPA requires that website operators never knowingly collect PII from anyone under the age of 13 without prior verifiable parental consent. We will never knowingly collect any personal information about children under the age of 13. If we obtain actual knowledge that it has collected personal information about a child under the age of 13, that information will be immediately deleted from our database. Because it does not collect such information, we have no such information to use or to disclose to Third Parties. We have designed this policy in order to comply with the Children's Online Privacy Protection Act (COPPA). 
 
COOKIES AND IP ADDRESSES
We are firmly committed to our customers' privacy. Like many sites, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your registrations and gather general demographic information. We use cookies to keep track of your use of the Site and for other purposes like personalizing the Site. We may also use our own cookies to provide enhanced online display advertising tailored to your interests. To opt out of advertising provided directly by US Mystery Shopper, email us at info@usmysteryshopper.com with your name, address, email address, and specifically what information you do not want to receive.
 
To enhance your experience with the site, we use “cookies.” Cookies are small packets of data stored on your computer. Cookies are used by your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. We use cookies to understand Site usage and to improve the content and offerings on the Site. You may set your browser to warn you that cookies are in use, or to block the use of cookies. Most browsers are set to accept cookies. If your browser is not set to accept cookies, certain uses of the Site may require you to go to your browser user preferences to enable cookies. Each browser is different, so check the ''Help'' menu of your browser to learn how to change your cookie preferences. If you change computers, operating systems or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and each browser. To find out more about cookies, please visit www.cookiecentral.com.
 
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic in an anonymous format using cookies. It allows us to see the number of visitors to our site, where they are from and what pages they have visited. If you wish to to find out more about Google Analytics and your privacy then please visit: HTTP://WWW.GOOGLE.COM/INTL/USA/POLICIES/PRIVACY/
 
EXTERNAL LINKS
The Site may contain links to third-party websites. These linked sites are not under ST’s control and we are not responsible for the privacy practices or the contents of any such linked site, or any link contained in any linked site. US Mystery Shopper provides such links (including to third party offers of our advertiser clients, the “Offers”)) only as a convenience, and the inclusion of a link on the Site does not imply endorsement of the linked site or Offer by us. If you provide any personal information through any such third-party website or Offer, your transaction will occur on the third party's website (not the Site) and the personal information you provide will be collected by, and controlled by the privacy policy of, that third party. We recommend that you familiarize yourself with the privacy policies and practices of any third parties. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.
 
USER ACCESS AND CHOICE (OPT-OUT)
If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page, by emailing our Customer Support at info@usmysteryshopper.com or by contacting us by telephone or postal mail at the contact information listed below. You can unsubscribe yourself from all newsletters using our UNSUBSCRIBE PAGE or if you no longer desire our service, or wish to have all of your information deleted, please contact us directly. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at info@usmysteryshopper.com
 
THIRD-PARTY SERVICE PROVIDERS
We may employ other companies and individuals to perform functions on our behalf. Examples include, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf and providing search results and links. They have access to personal information needed to perform their functions, but may not use it for other purposes.
 
SolveMedia collects NON - Personal information (PII) cookie information and shares this data with third parties in relation to user activity on our website. This data is presented to third parties in a hashed format for the purpose of serving users targeted advertising based on our users presumed interests: If you would like to opt out of SolveMedia services please click here: HTTP://WWW.NETWORKADVERTISING.ORG/CHOICES
 
LiveIntent collect Non - Personal information from the emails we send, these contain a piece of code known as a "web beacon." This code allows us to understand the time and date of when a user has opened an email and when he/she has utilised a link within the email to visit a website. Our web beacons do not collect personally identifiable information. Users wishing to disable our web beacons should do so by turning images "off" in their email client (e.g., Outlook, Outlook Express). Please see your email client for more information.” If you wish to unsubscribe from our emails you can do so here on our UNSUBSCRIBE PAGE
 
Acxiom Limited trading as Liveramp MatchPartners (225 Bush Street, San Francisco, CA 94104) and its partners may use the data you provide to this website, together with other data collected elsewhere, to place cookies on your device. Other types of information that may be linked to the consumer’s personal information, such as IP address, browser or OS type and version, and demographic or inferred-interest information. Data through these cookies, in conjunction with other data collected about you and others, will be used to improve the relevance of online advertisements displayed to you when you visit this and/or other unrelated websites. Match Partner may share personal information, e.g. email address, with these third parties if the consumer submitted such information to the Match Partner, 3rd parties will use such information to re-identify specific individuals on unaffiliated websites, apps, or online services for advertising, analytics, attribution, and reporting purposes, including to send marketing emails based on the fact that a consumer visited a particular website.
 
To opt-out of data collection, please go to HTTP://WWW.ACXIOM.COM/ABOUT-ACXIOM/PRIVACY/US-CONSUMER-CHOICES/ Acxiom will then add an opt-out flag to this cookie which will ensure it is no longer used by Acxiom for targeted advertising. Digital Advertising Alliance’s (DAA) Consumer Choice Page at HTTP://WWW.ABOUTADS.INFO/CHOICES
 
Customer information is considered to be an asset of Submission Technology, Ltd. and as such shall survive any sale of assets, merger, consolidation, or other change in the corporate structure of ST.
 
“We allow third-party companies to collect certain information when you visit our web site. These companies may utilize cookies, pixels or other technologies to collect and use both personally identifiable information (e.g., your name, phone number, physical or electronic address) and non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of greater interest to you.  To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit the websites of the Digital Advertising Alliance at WWW.ABOUTADS.INFO or Networking Advertising Initiative at WWW.NETWORKADVERTISING.ORG/CHOICES.”
 
CALIFORNIAN USERS’ PRIVACY RIGHTS
 
As well as: “California Civil Code Section 1798.83 permits customers of Company who are California residents to request certain information regarding its disclosure of their personally identifiable information to third parties for their direct marketing purposes. You may request a list of all of the third parties with whom we share your PII by sending an e-mail to info@usmysteryshopper.com and place “California Third Party Disclosure” in the subject line.  Please allow up to thirty days for a response.
 
CHANGES TO THIS POLICY
We reserve the right to revise and update this Policy at any time.  If we make material changes to this Policy, we will post notice on our Site.  Any such revisions will be effective 30 days after posting to the Site and will apply to all information collected by us both before and following the effective date.  If we expand the way we use your personal information, we will notify users by: (a) sending the modified policy to our users via email; and/or (b) by any other reasonable means acceptable under applicable state and federal law.  You will have a choice as to whether or not we use your personal information in this different manner and we will only use your personal information in this way where you opt-in to such use.  Users should periodically visit this privacy policy to review our current policies on our collection and use of Information. 
 
QUESTIONS, SUGGESTIONS OR TO CONTACT US
If you have any questions, comments, complaints, or suggestions regarding this Policy or our Website(s), please contact us at info@usmysteryshopper.com
Our postal address is: 
Submission Technology, Ltd.
The Beater House, Turkey Mill
Ashford Road
Maidstone
Kent, ME14 5PP
 
Our telephone number is:
(+44) 020 7183 1653